SMS Delivery Delays to H3G Network in Indonesia

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the H3G network in Indonesia. This incident has been resolved.

Posted Apr 05, 2024 - 13:59 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to H3G network in Indonesia. We will continue monitoring the service to ensure a full recovery. We will provide another update in2 hours or as soon as more information becomes available.

Posted Apr 05, 2024 - 11:59 PDT

Update

We continue to experience ongoing SMS delivery delays when sending messages to the H3G network in Indonesia. Our engineers are actively collaborating with our carrier partner to resolve this persistent issue. We anticipate providing another update within the next 4 hours or as soon as more information becomes available. Thank you for your continued patience.

Posted Apr 05, 2024 - 08:01 PDT

Update

We are currently experiencing SMS delivery delays when sending messages to the H3G network in Indonesia. Our engineers are actively collaborating with our carrier partner to resolve this issue. We anticipate providing another update within the next 2 hours or as soon as more information becomes available.

Posted Apr 05, 2024 - 06:15 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to H3G network in Indonesia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 05, 2024 - 05:29 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).