SMS Delivery Failures from a Subset of Twilio Long Codes to Bell Aliant Canada

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada is operating normally.

Posted Aug 19, 2026 - 07:48 PDT

Update

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 19, 2026 - 07:46 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2026 - 05:44 PDT

Update

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 19, 2026 - 03:41 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bell Aliant network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 19, 2026 - 02:40 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America) and ZIPWHIP MESSAGING (SMS Long Code, North America).