Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to Multiple Networks in the US for a Subset of Short Codes and Long Codes
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending and receiving messages to a subset of Short Codes and Long Codes towards multiple networks in the US. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays when sending and receiving messages to a subset of Short Codes and Long Codes towards multiple networks in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays when sending and receiving messages to a subset of Short Codes and Long Codes towards multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available
Update
We are experiencing SMS delivery delays when sending and receiving messages to a subset of Short Codes and Long Codes towards multiple networks in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Investigating
Our monitoring systems have detected a potential issue with SMS delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America).