SMS Delivery Delays to Toll-Free Numbers in the U.S.

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jul 21, 2018 - 02:33 PDT

Update

Inbound and outbound toll-free messages are being delivered without delay. We continue to observe delays in delivery receipts (DLRs), however our carrier partner is processing the backlog. We will continue to monitor and will provide an update when the backlog has cleared.

Posted Jul 20, 2018 - 23:22 PDT

Update

Our carrier partner has identified the root cause of the issue and is working to restore service to inbound and outbound toll-free messages in the United States. We will provide the next update within 60 minutes.

Posted Jul 20, 2018 - 22:53 PDT

Update

Our carrier partner has experienced a recurrence of the issue causing inbound and outbound message and delivery receipt (DLR) delays to toll-free numbers in the United States. We will provide an update within 60 minutes.

Posted Jul 20, 2018 - 21:59 PDT

Monitoring

Posted Jul 20, 2018 - 18:29 PDT

Update

Our carrier partner has identified the cause of the inbound and outbound toll-free messaging delays and is working to restore service. We will provide an update within 60 minutes.

Posted Jul 20, 2018 - 18:14 PDT

Update

We continue to work with our carrier partner to resolve the delays impacting inbound and outbound messages between toll-free numbers in the United States. We will provide an update within 2 hours.

Posted Jul 20, 2018 - 17:43 PDT

Investigating

We are experiencing a recurrence of delivery delays for inbound and outbound messages to toll-free numbers in the United States. Our engineers are working with our carrier partner to restore service. We will provide an update within 60 minutes.

Posted Jul 20, 2018 - 16:46 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).