Issues with Call Price Unit in IE1 Region

Incident Report for Twilio

Resolved

We are no longer facing issues causing customers who use Programmable Voice products in IE1 region to see incorrect call price units when they request Voice usage via the REST API or the Console. This incident has been resolved.

Posted Feb 10, 2022 - 20:15 PST

Monitoring

We have implemented a fix for the issue causing customers who use Programmable Voice products in IE1 region to see incorrect call price units when they request Voice usage via the REST API or the Console. We will continue to monitor this and will give an update in the next 2 hours or as soon as more information becomes available.

Posted Feb 10, 2022 - 18:15 PST

Update

We have implemented a fix for the issue causing customers who use Programmable Voice products in IE1 region to see incorrect call price units when they request Voice usage via the REST API or the Console. This change will take several hours to propagate. This will only fix the issue for calls originating after deployment of the fix. We will provide another update in 24 hours, or as soon as more information becomes available.

Posted Feb 10, 2022 - 16:45 PST

Update

We have begun implementing a fix for the issue causing customers who use Programmable Voice products in IE1 region to see incorrect call price units when they request Voice usage via the REST API or the Console. The fix will apply to new calls only. We expect the fix to be completed before 10 AM PT February 10th. We will provide another update in 16 hours, or as soon as more information becomes available.

Posted Feb 10, 2022 - 00:31 PST

Identified

We have begun implementing a fix for the issue causing customers who use Programmable Voice products in IE1 region to see incorrect call price units when they request Voice usage via the REST API or the Console. The fix will apply to new calls only. We expect the fix to be completed before 10 AM PT February 10th. We will provide another update in 8 hours, or as soon as more information becomes available.

Posted Feb 09, 2022 - 16:56 PST

Update

We are continuing to investigate the issue causing customers who use Programmable Voice products in IE1 region to see incorrect call price units when they request Voice usage via the REST API or the Console. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours, or as soon as more information becomes available.

Posted Feb 09, 2022 - 12:54 PST

Update

Customers using Programmable Voice products in IE1 region might be seeing wrong call price units when they request voice usage. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Feb 09, 2022 - 11:00 PST

Update

Customers using Programmable Voice products in IE1 region might be seeing wrong call price units when they request voice usage. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Feb 09, 2022 - 10:02 PST

Investigating

We've become aware of a potential issue with Wrong Price Unit for Calls in IE1 Region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 09, 2022 - 09:44 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1).