Co-Pilot message delivery failures

Incident Report for Twilio

Resolved

All services are operating normally at this time.

Posted Jan 25, 2018 - 16:38 PST

Update

Co-Pilot is now operating normally and our engineering team will continue to monitor.

Posted Jan 25, 2018 - 16:14 PST

Monitoring

We are seeing recovery and our engineering team continues to work on restoring service fully.

Posted Jan 25, 2018 - 16:13 PST

Update

We are still experiencing 100% of outbound Co-Pilot SMS and MMS messages failing. Our engineering team is investigating the issue.

Posted Jan 25, 2018 - 15:48 PST

Investigating

Outbound Co-Pilot SMS messages are failing to be delivered while we are experiencing delays processing inbound messages. Our engineering team is investigating the issue.

Posted Jan 25, 2018 - 15:21 PST

This incident affected: PROGRAMMABLE MESSAGING (MMS, SMS).