SMS Delivery Delays to Algar Telecom network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom network in Brazil. This incident has been resolved.

Posted Sep 04, 2025 - 13:14 PDT

Monitoring

We are observing recovery in message Delivery Delays when sending to to Algar Telecom network in Brazil (outbound only). We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 04, 2025 - 11:16 PDT

Update

We are experiencing delays in receiving message Delivery Delays when sending to to Algar Telecom network in Brazil (outbound only). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Sep 04, 2025 - 10:29 PDT

Investigating

We are experiencing delays in receiving message Delivery Delays when sending to to Algar Telecom network in Brazil (outbound only). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 04, 2025 - 09:30 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).