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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Failures to Telcel Mexico
      Incident Report for Twilio
      Resolved
      We are no longer experiencing Delivery Failures to Telcel Mexico. This incident has been resolved.
      Posted May 15, 2021 - 14:01 PDT
      Monitoring
      We are observing recovery in SMS delivery failures to Telcel Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted May 15, 2021 - 12:10 PDT
      Update
      We continue to experience SMS delivery failures to Telcel Mexico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
      Posted May 15, 2021 - 10:11 PDT
      Update
      We are observing SMS delivery failures to Telcel Mexico. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted May 15, 2021 - 09:15 PDT
      Update
      We are observing SMS delivery failures to Telcel Mexico. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted May 15, 2021 - 09:11 PDT
      Investigating
      Our monitoring systems have detected a potential issue with SMS delivery delays to Telcel Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted May 15, 2021 - 09:02 PDT
      This incident affected: CARRIER NETWORK (SMS, Latin America).
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