All systems have recovered and Speech Recognition is fully operational at this time
Posted 7 months ago. Apr 05, 2018 - 23:45 PDT
The intermittent issues with our 3rd party speech transcription provider have now been resolved, and speech results are no longer missing from callbacks. Our engineering team continues to monitor.
Posted 7 months ago. Apr 05, 2018 - 22:47 PDT
We are currently seeing intermittent issues with speech to text transcription, resulting in missing speech result in callbacks. Our engineering team is working with our 3rd party speech transcription provider to resolve the issue.
Posted 7 months ago. Apr 05, 2018 - 21:40 PDT
This incident affected: Programmable Voice (Recording Transcriptions).