Inbound Call Failure From Subscribers to a Subset of Twilio Phone Numbers in Belgium

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio phone numbers in Belgium has been resolved, and the service is functioning normally at this time.

Posted Jan 07, 2026 - 22:07 PST

Monitoring

We have started seeing recovery for inbound calls to Twilio phone numbers in Belgium. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 07, 2026 - 20:18 PST

Identified

The issue causing inbound call failures to Twilio phone numbers in Belgium has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 07, 2026 - 19:31 PST

This incident affected: CARRIER NETWORK (Voice, Europe, Voice, Middle East & Africa).