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        SMS Delivery Delays to CTBC Celular SA (CTBC) in Brazil via a Subset of Twilio Shortcodes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. This incident has been resolved.
        Posted Dec 08, 2024 - 18:13 PST

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 08, 2024 - 16:13 PST

        Update

        We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 07, 2024 - 09:40 PST

        Investigating

        We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 06, 2024 - 09:40 PST

        Monitoring

        Our monitoring shows overall improvement in SMS delivery when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. We will continue monitoring the network to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 06, 2024 - 06:59 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 06, 2024 - 01:33 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 05, 2024 - 01:39 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 04, 2024 - 01:48 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 03, 2024 - 01:57 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 02, 2024 - 14:02 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Dec 01, 2024 - 22:02 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Dec 01, 2024 - 14:06 PST

        Update

        We are stillexperiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 01, 2024 - 10:05 PST

        Update

        We continue experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 01, 2024 - 07:52 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to CTBC Celular SA (CTBC) in Brazil via a subset of Twilio shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Dec 01, 2024 - 06:44 PST
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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