We are no longer experiencing SMS delivery delays when sending messages to Shelcomm network in the US. This incident has been resolved.
Posted Oct 07, 2025 - 14:59 PDT
Monitoring
We are observing recovery in SMS delivery delays when sending messages to Shelcomm network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 07, 2025 - 12:52 PDT
Update
We are continuing to investigate this issue.
Posted Oct 07, 2025 - 10:48 PDT
Update
We continue experiencing SMS delivery delays when sending messages to Shelcomm network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Oct 07, 2025 - 10:47 PDT
Update
We are continuing to investigate this issue.
Posted Oct 07, 2025 - 09:57 PDT
Investigating
We are experiencing SMS delivery delays when sending messages to Shelcomm network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Posted Oct 07, 2025 - 09:56 PDT
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America) and ZIPWHIP MESSAGING (SMS Toll-Free, North America).