Inbound Call Failures to Jamaica Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio Jamaica phone numbers has been resolved, and the service is functioning normally at this time.

Posted Dec 19, 2023 - 14:55 PST

Update

We have started seeing recovery for inbound calls to Twilio Jamaica phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 19, 2023 - 13:13 PST

Monitoring

We have started seeing recovery for inbound calls to Twilio Jamaica phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 min or as soon as more information becomes available.

Posted Dec 19, 2023 - 12:18 PST

Update

We are observing call failures to Twilio Jamaica phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 19, 2023 - 10:45 PST

Investigating

Our monitoring systems have detected a potential issue Inbound Call Failure. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 19, 2023 - 10:27 PST

This incident affected: CARRIER NETWORK (Voice, North America).