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        Short Code SMS Delays for Messages Sent from Sprint devices

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Dec 03, 2019 - 16:17 PST

        Update

        We are still working with our carrier partners to resolve the issue and will provide an update again when we have more information
        Posted Dec 03, 2019 - 12:08 PST

        Investigating

        We are observing delays receiving inbound SMS sent from Sprint devices in the US towards short code numbers. We are also experiencing delays in receiving status callbacks for SMS sent from Twilio's short code numbers towards Sprint mobile devices; actual delivery of outbound SMS messages are unaffected. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.
        Posted Dec 03, 2019 - 08:47 PST
        This incident affected: CARRIER NETWORK (SMS Short Code, North America).