Short Code SMS Delays for Messages Sent from Sprint devices

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Dec 03, 2019 - 16:17 PST

Update

We are still working with our carrier partners to resolve the issue and will provide an update again when we have more information

Posted Dec 03, 2019 - 12:08 PST

Investigating

We are observing delays receiving inbound SMS sent from Sprint devices in the US towards short code numbers. We are also experiencing delays in receiving status callbacks for SMS sent from Twilio's short code numbers towards Sprint mobile devices; actual delivery of outbound SMS messages are unaffected. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Dec 03, 2019 - 08:47 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).