Direct Send Whatsapp Template Failures

Incident Report for Twilio

Resolved

The issue with unexpected status updates causing message send failures has been resolved and Direct Send WhatsApp templates are operating normally at this time.

Posted Jul 13, 2026 - 19:43 PDT

Monitoring

Direct Send WhatsApp templates are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 13, 2026 - 19:13 PDT

Update

We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 13, 2026 - 16:27 PDT

Update

We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 13, 2026 - 14:27 PDT

Investigating

We are aware of an issue affecting Direct Send WhatsApp templates, where templates are receiving unexpected status updates that are causing message send failures. Customers using Direct Send to send WhatsApp outbound messages may be experiencing failures. Our team is actively investigating the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 13, 2026 - 13:27 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).