SMS Delivery Delays to T-Mobile and Sprint in the US via Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to T-Mobile and Sprint in the US via a subset of shortcodes. This incident has been resolved.

Posted Nov 05, 2021 - 16:32 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to T-Mobile and Sprint in the US via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 05, 2021 - 14:43 PDT

Update

We are continuing to work with our carrier partner to resolve SMS delivery delays when sending messages to T-Mobile and Sprint in the US via a subset of shortcodes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 05, 2021 - 12:55 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to T-Mobile and Sprint in the US via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 05, 2021 - 11:58 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).