SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs

Incident Report for Twilio

Resolved

We have fully investigated the issue regarding SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Oct 31, 2024 - 19:55 PDT

Investigating

We are continuing to experience SMS delivery failures to multiple networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2024 - 19:03 PDT

Update

We continue observing successful SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2024 - 17:05 PDT

Monitoring

We are observing successful SMS Delivery Failures to Multiple Networks in United Arab Emirates via a subset of Alphanumeric Sender IDs. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2024 - 15:04 PDT

Update

We are still experiencing SMS Delivery Failures to Multiple Networks in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2024 - 13:04 PDT

Investigating

We are experiencing SMS Delivery Failures to Multiple Networks in United Arab Emirates. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2024 - 12:04 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).