Inbound Concatenated Messages Delayed

Incident Report for Twilio

Resolved

All systems are operating normally at this time.

Posted Apr 07, 2017 - 13:33 PDT

Monitoring

Our engineers have found the root cause of the delays and have added extra capacity to resolve them. We are seeing a recovery and will continue to monitor until the backlogs of all the messages have cleared.

Posted Apr 07, 2017 - 13:13 PDT

Update

Our engineers are continuing to investigate the issue. We will provide our next update within 1 hour.

Posted Apr 07, 2017 - 12:35 PDT

Investigating

We are currently investigating an issue with our Programmable SMS service. We are seeing incoming messages that are longer than 160 characters (GSM) or 70 characters (Unicode) being delayed. Our engineers are investigating and escalating with our carrier partners. We will provide our next update within 1 hour.

Posted Apr 07, 2017 - 11:36 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).