SMS Delivery Delays to the Tigo and Orange Networks in Congo

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the Tigo and Orange networks in Congo. This incident has been resolved.

Posted Mar 25, 2022 - 19:50 PDT

Update

We are continuing to observe recovery in SMS delivery delays when sending messages to the Tigo and Orange networks in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 25, 2022 - 17:50 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the Tigo and Orange networks in Congo. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 25, 2022 - 15:51 PDT

Update

We are continuing to work with our carrier partner to resolve the issue causing SMS delivery delays to both the Orange and Tigo networks in Congo. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 25, 2022 - 15:36 PDT

Update

We are updating this incident to include Orange as a carrier in this region that is experiencing delayed SMS delivery. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 25, 2022 - 14:37 PDT

Update

We are experiencing SMS delivery delays when sending messages to the Tigo Network in Congo. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 25, 2022 - 14:22 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to the Tigo Network in Congo. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 25, 2022 - 14:19 PDT