All services are operating normally at this point. A small percentage of the messages previously classified as delayed failed to send.
Posted Jan 04, 2018 - 11:44 PST
Monitoring
Our engineering team has resolved the delays with a small percentage of SMS and MMS messages. All delayed messages have been processed and new messages should no longer experience a delay. We will continue to monitor the service and provide another update in 1 hour.
Posted Jan 04, 2018 - 10:29 PST
Update
Our engineering team is continuing to investigate the issue. We will provide another update in 1 hour.
Posted Jan 04, 2018 - 10:06 PST
Investigating
We are currently investigating delays with a small percentage of SMS and MMS messages. We will post another update as quickly as possible.
Posted Jan 04, 2018 - 09:18 PST
This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (MMS, SMS).
