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Twilio Services
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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to Shelcomm Network in the United States
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays to Shelcomm network in the United States. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays to Shelcomm network in the United States. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing SMS delivery delays to Shelcomm network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing SMS delivery delays to Shelcomm network in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America).