Sending and Receiving Messages via WhatsApp Business API Unavailable

Incident Report for Twilio

Resolved

We are no longer experiencing issues sending and receiving messages via the WhatsApp Business API and Facebook Messenger. Message requests queued during the incident has now been processed. Most messages were delayed, with a small subset of outbound messages failed. The system is operating normally, and the incident is now closed.

Posted Mar 19, 2021 - 12:19 PDT

Update

We continue to see recovery on sending and receiving messages via the WhatsApp Business API and Facebook Messenger starting 11:06AM Pacific time. Facebook Messenger is now fully operational. WhatsApp messages sent after 11:06am Pacific are processed immediately, while we are still working on clearing the message queue during the incident period. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 19, 2021 - 11:55 PDT

Monitoring

We are starting to observe recovery on sending and receiving messages via the WhatsApp Business API and Facebook Messenger at 11:06AM Pacific time. We are still clearing the message queue, so message delivery delays may be expected. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 19, 2021 - 11:24 PDT

Identified

We are experiencing failures sending and receiving messages via the WhatsApp Business API and Facebook Messenger. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 19, 2021 - 10:53 PDT

Investigating

Our monitoring systems have detected a potential issue with the WhatsApp Business API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 19, 2021 - 10:36 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).