SMS Traffic Failure From a Small Subset of US 10DLC

Incident Report for Twilio

Resolved

Traffic Failure From a Small Subset of US 10DLC has been resolved and it is operating normally at this time.

Posted Aug 29, 2025 - 11:33 PDT

Update

We are observing recovery in traffic for a small subset of US 10DLC phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Aug 29, 2025 - 09:48 PDT

Monitoring

We are observing recovery in traffic for a small subset of US 10DLC phone numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Aug 28, 2025 - 17:41 PDT

Update

Our monitoring systems have detected a potential issue with a small subset of US 10DLC phone numbers failing traffic. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 28, 2025 - 16:30 PDT

Update

We are continuing to investigate this issue.

Posted Aug 28, 2025 - 16:03 PDT

Investigating

Our monitoring systems have detected a potential issue with US 10DLC A2P traffic failures. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 28, 2025 - 16:02 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS) and PHONE NUMBERS.