Alpha SenderID Verification Failures on Messaging Services in Console

Incident Report for Twilio

Resolved

We have resolved the issue with Alpha Sender IDs failing pre-verification in Messaging Services in the Twilio Console.

Posted Jun 26, 2020 - 12:57 PDT

Identified

The issue causing Alpha Sender IDs to fail pre-verification has been identified, and a fix is being implemented.

Posted Jun 26, 2020 - 11:40 PDT

Investigating

We have identified an issue with Alpha Sender IDs failing pre-verification in Messaging Services in the Twilio Console. New alphanumeric sender IDs can still be added to Messaging Services, but they cannot be verified beforehand. We are currently investigating this issue, and will provide an update as soon as we have more information.

Posted Jun 26, 2020 - 10:38 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).