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MMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
Incident Report for Twilio
Resolved
Our monitoring has showed stable performance in the past few hours, and we are observing instant MMS delivery from and to Twilio Toll-Free numbers. As we expect the overall traffic continues to reduce throughout the rest of the day, we will now mark this incident as resolved.
Posted Nov 26, 2021 - 20:28 PST
Update
Our monitoring shows overall improvement in carrier-side traffic congestion, and we are observing instant MMS delivery from and to Twilio Toll-Free Numbers at this time. We will continue monitoring the overall US carrier networks to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 26, 2021 - 18:28 PST
Update
Please find the current MMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)

In addition, we are seeing recovery in receiving MMS from T-mobile carriers to Twilio Toll-Free Numbers. We will provide another update in 2 hours or as soon as we have any new information to share.
Posted Nov 26, 2021 - 16:28 PST
Update
Please find the current MMS delivery status from Twilio Toll-Free Numbers for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Operational, with delivery receipt delays)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)

In addition, we are also experiencing intermittent issues receiving MMS from T-mobile carriers to Twilio Toll-Free Numbers. We will provide another update in 2 hours or as soon as we have any new information to share.
Posted Nov 26, 2021 - 14:33 PST
Monitoring
Please find the current MMS delivery delays from Twilio Toll-Free Numbers for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Operational, with delivery receipt delays)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)
We will provide another update in 2 hours or as soon as we have any new information to share.
Posted Nov 26, 2021 - 13:44 PST
Update
Please find the current MMS delivery delays from Twilio Toll-Free Numbers for the major carriers below:

AT&T (status - Operational)
T-Mobile (status - Delayed)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Delayed)

We will provide another update in 2 hours or as soon as we have any new information to share.
Posted Nov 26, 2021 - 11:47 PST
Investigating
Due to sustained high traffic on the US carrier networks, we are currently experiencing MMS delivery delays from Twilio Toll-Free Numbers. Messages are queued due to capacity shortage and customers may see delays when sending to certain US carriers.

Please find the current delivery status for the major carriers below:
AT&T (status - Operational)
T-Mobile (status - Delayed)
Sprint (status - Operational)
Verizon (status - Operational)
MetroPCS (status - Operational)

We are actively working with our carrier partners to resolve the issue, and we will provide another update in 2 hours or as soon as we have any new information to share.
Posted Nov 26, 2021 - 10:16 PST
This incident affected: CARRIER NETWORK (MMS Toll-Free).