On Call Engineers are Investigating Auto Recharge Triggers Firing Incorrectly

Incident Report for Twilio

Resolved

We have fully investigated the issue with auto recharge triggers firing incorrectly issue triggered by our automated alert, and it was determined that the issue is only affecting a very small subset of customer accounts. These customers are being notified directly, all other recharge triggers should be operating correctly at this time.

Posted Dec 06, 2022 - 15:21 PST

Investigating

Our monitoring systems have detected a potential issue with auto recharge triggers firing incorrectly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 06, 2022 - 14:45 PST

This incident affected: TWILIO PLATFORM (Billing).