Account’s Balance Not Updating in Console After Successful Payments

Incident Report for Twilio

Resolved

Twilio billing was degraded for 22 hours and 9 minutes between 10:42 AM Pacific Time on 10/25/2023 and 8:51 AM Pacific Time on 10/26/2023. During this period of time, customers may have been notified that payments were successful, but the funds were not reflected in the Twilio Console. The issue has now been resolved.

Posted Oct 26, 2023 - 12:37 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with billing. We will follow up and provide customer impact details within 2 hours.

Posted Oct 26, 2023 - 11:37 PDT