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        MMS Delivery Report Delays to US Networks from Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing MMS delivery delays when sending messages to US carriers from a small subset of short codes. This incident has been resolved.
        Posted Apr 25, 2022 - 14:29 PDT

        Update

        We continue to see recovery in delivery report delays when sending to US carriers from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 25, 2022 - 13:58 PDT

        Monitoring

        We are observing recovery in delivery report delays when sending to US carriers from a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 25, 2022 - 11:52 PDT

        Investigating

        We continuing to experience MMS delivery report delays to US carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Apr 25, 2022 - 03:54 PDT

        Update

        We are observing recovery in SMS delivery delays when sending messages to US carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 25, 2022 - 02:11 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to US carriers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 25, 2022 - 00:12 PDT

        Update

        We continuing to experience MMS delivery report delays to US carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Apr 24, 2022 - 20:38 PDT

        Update

        We are experiencing MMS delivery report delays to US carriers from a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 24, 2022 - 16:38 PDT

        Update

        We are experiencing MMS delivery delays to US carriers from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 24, 2022 - 15:17 PDT

        Update

        We are experiencing MMS delivery delays to US carriers from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 24, 2022 - 13:36 PDT

        Investigating

        Our monitoring systems have detected a potential issue with MMS Delivery Delays to US Networks from Short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Apr 24, 2022 - 12:53 PDT

        Update

        We continue observing recovery in MMS delivery delays to US carriers from a small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 24, 2022 - 11:56 PDT

        Update

        We continue observing recovery in MMS delivery delays to US carriers from a small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 24, 2022 - 09:58 PDT

        Monitoring

        We are observing recovery in MMS delivery delays to US carriers from a small subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 24, 2022 - 08:06 PDT

        Update

        We continue to experience MMS delivery delays to US carriers from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Apr 23, 2022 - 18:14 PDT

        Update

        We continue to experience MMS delivery delays to US carriers from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Apr 22, 2022 - 23:40 PDT

        Update

        We're still experiencing MMS delivery delays to US carriers from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Apr 22, 2022 - 15:49 PDT

        Update

        We continue experiencing MMS delivery delays to US carriers from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Apr 22, 2022 - 12:03 PDT

        Update

        We continue experiencing MMS delivery delays to US carriers from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 22, 2022 - 10:21 PDT

        Update

        We are experiencing MMS delivery delays to US carriers from a small subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Apr 22, 2022 - 09:24 PDT

        Investigating

        Our monitoring systems have detected a potential issue with MMS Delivery Delays to US Networks from Short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Apr 22, 2022 - 09:11 PDT
        This incident affected: CARRIER NETWORK (MMS Long Code, North America, MMS Short Code, North America).