SMS Delivery Failures to Orange Network in Congo

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to Orange network in Congo. This incident has been resolved.

Posted Jan 20, 2021 - 16:04 PST

Monitoring

We are observing improvements in SMS delivery to the Orange network in Congo. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2021 - 14:52 PST

Update

We are still experiencing delivery failures when sending to Orange network in Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 20, 2021 - 14:03 PST

Update

We are experiencing delivery failures when sending to Orange network in Congo. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 20, 2021 - 13:00 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 20, 2021 - 12:44 PST