Onboarding New WhatsApp Sender Errors

Incident Report for Twilio

Resolved

Our engineers have confirmed that we have reached a full recovery. This issue has been resolved.

Posted Sep 09, 2022 - 12:57 PDT

Monitoring

We are observing recovery when onboarding new WhatsApp senders. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 09, 2022 - 11:05 PDT

Identified

We are experiencing errors when onboarding new WhatsApp senders. Our engineers have identified the issue and are working to resolve it. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 09, 2022 - 10:14 PDT

Update

We are experiencing errors when onboarding new WhatsApp senders. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 09, 2022 - 09:32 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 09, 2022 - 09:22 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).