SMS delays from short codes to T-Mobile

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 20, 2018 - 14:53 PDT

Update

We are continuing to investigate this issue.

Posted Sep 20, 2018 - 13:40 PDT

Investigating

We are experiencing delays sending some SMS from US short codes to T-Mobile handsets. Inbound delivery and long code traffic is not affected. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.

Posted Sep 20, 2018 - 13:39 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).