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System Metrics
SMS and MMS Delivery Delays to AT&T in the US
Incident
Report for Twilio
Resolved
We are no longer experiencing MMS and SMS delivery delays when sending messages over short codes, long codes, and toll-free numbers to AT&T in the US, nor message delivery failures and cases where messages may have arrived with a sender format that deviates from the standard +1 E.164. This incident has been resolved.
Update
We are broadening the scope of this incident to include not only message delays but also potential message delivery failures and cases where messages may have arrived with a sender format that deviates from the standard +1 E.164.
We continue to observe recovery in MMS and SMS delivery delays when sending messages over short codes, long codes, and toll-free numbers to AT&T in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update at 14:50 Pacific time or as soon as more information becomes available.
We continue to observe recovery in MMS and SMS delivery delays when sending messages over short codes, long codes, and toll-free numbers to AT&T in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update at 14:50 Pacific time or as soon as more information becomes available.
Monitoring
We are observing recovery in MMS and SMS delivery delays when sending messages over short codes, long codes, and toll-free numbers to AT&T in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are expanding the scope of this incident to include messages sent over long codes. We continue to experience SMS and MMS delivery delays over short-codes, long codes, and toll-free numbers to AT&T in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experiencing SMS and MMS delivery delays over short-codes and toll-free numbers to AT&T in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Upon further investigation, we have confirmed that SMS and MMS toll-free are not affected by the ongoing incident. We are actively investigating and will provide another update in 1 hour or as soon as more information becomes available.
Investigating
We are experiencing SMS and MMS delivery delays over short-codes to AT&T in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America).