Connectivity Lost on ~5% of Super SIM Devices on AT&T

Incident Report for Twilio

Resolved

Between 7:30 AM UTC and 8:00 AM UTC we observed ~5% of active data sessions on Super SIM being dropped and quickly reconnected. Devices that attempted to reconnect immediately after losing connectivity should have been able to successfully reconnect to the redundant instances while the impacted one recovered. However, we kindly suggest that customers reset the connectivity through the console if they notice that some of their SIM cards are still experiencing issues. This can often help re-establish a stable connection for the affected devices.

Posted Jun 27, 2023 - 01:29 PDT