Help Center Assistant Prompts are Affected for Unauthenticated Users

Incident Report for Twilio

Resolved

The Help Center Assistant in the Twilio Help Center is operating normally for unauthenticated users at this time. This incident has been resolved.

Posted Sep 23, 2024 - 15:37 PDT

Monitoring

Our Help Center Assistant in the Twilio Help Center is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 23, 2024 - 15:07 PDT

Identified

Our engineers have identified the issue causing service interruption with our Help Center Assistant in our Twilio Help Center for Unauthenticated HCA users, and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2024 - 14:31 PDT

Update

We are investigating a service interruption with our Help Center Assistant in our Twilio Help Center for Unauthenticated HCA users. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Sep 23, 2024 - 13:50 PDT

Investigating

Our monitoring systems have detected a potential issue with our Help Center Assistant on our Twilio Help Center. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 23, 2024 - 13:34 PDT

This incident affected: DEVELOPER TOOLS (Console).