MMS/SMS Delivery Report Delays to Multiple networks in Canada and US for a subset of Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to multiple US and Canada networks using subset of Longcodes. This incident has been resolved.

Posted May 09, 2023 - 13:00 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to multiple US and Canada networks using subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted May 09, 2023 - 12:31 PDT

Update

We continue observing MMS/SMS delivery receipt delays when sending messages to multiple US and Canada networks using subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 09, 2023 - 10:31 PDT

Update

We continue observing MMS/SMS delivery delays when sending messages to multiple US and Canada networks using subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 09, 2023 - 09:25 PDT

Investigating

We are observing MMS/SMS delivery delays when sending messages to multiple US and Canada networks using subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 09, 2023 - 08:25 PDT

Update

We continue observing recovery in MMS/SMS delivery delays when sending messages to multiple US and Canada networks using subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 09, 2023 - 07:15 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to multiple US and Canada networks using subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 09, 2023 - 05:15 PDT

Update

We are experiencing MMS/SMS delivery delays when sending messages to multiple US and Canada networks using subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 09, 2023 - 04:15 PDT

Investigating

We are experiencing MMS/SMS delivery delays when sending messages to multiple US and Canada networks using subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 09, 2023 - 03:30 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).