Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Report Delays to Telefonica Network in Venezuela
Incident
Report for Twilio
Resolved
This incident has been resolved.
Monitoring
We are observing recovery with SMS delivery report delays to Telefonica network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
We observed recovery with SMS delivery delay to Telefonica network in Venezuela and it is back to functional. However, we've identified that there are SMS delivery report delays and will continue to work on resolving this to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing recovery with SMS delivery delay to Telefonica network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to experience outbound SMS delivery delay to Telefonica network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delay to Telefonica network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are observing SMS Delivery Delay to Telefonica Network in Venezuela. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with delivery delays to Telefonica network in Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (SMS, Latin America).