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        SMS Delivery Report Delays to Telefonica Network in Venezuela

        Incident Report for Twilio

        Resolved

        This incident has been resolved.
        Posted Sep 14, 2023 - 16:41 PDT

        Monitoring

        We are observing recovery with SMS delivery report delays to Telefonica network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 14, 2023 - 14:52 PDT

        Identified

        We observed recovery with SMS delivery delay to Telefonica network in Venezuela and it is back to functional. However, we've identified that there are SMS delivery report delays and will continue to work on resolving this to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 14, 2023 - 13:57 PDT

        Monitoring

        We are observing recovery with SMS delivery delay to Telefonica network in Venezuela. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 14, 2023 - 11:52 PDT

        Update

        We continue to experience outbound SMS delivery delay to Telefonica network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 14, 2023 - 11:28 PDT

        Update

        We continue to experience SMS delivery delay to Telefonica network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 14, 2023 - 09:30 PDT

        Update

        We are observing SMS Delivery Delay to Telefonica Network in Venezuela. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 14, 2023 - 08:34 PDT

        Investigating

        Our monitoring systems have detected a potential issue with delivery delays to Telefonica network in Venezuela. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 14, 2023 - 08:22 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).