Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays to Dish Network in the US for a Subset of Short Codes and Twilio Toll-Free Numbers
      Incident Report for Twilio
      Update
      We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 15, 2024 - 13:35 PDT
      Update
      We continue experiencing Delivery Reports delays for messages sent to Dish network in the US. We can confirm the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 14, 2024 - 13:47 PDT
      Update
      We have identified that this incident is impacting the Delivery Reports for messages sent to Dish Network in the US, we can confirm that the Message Delivery is no longer impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 13, 2024 - 13:42 PDT
      Update
      The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 13, 2024 - 00:45 PDT
      Update
      The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Posted Sep 12, 2024 - 08:44 PDT
      Update
      The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Sep 12, 2024 - 00:44 PDT
      Update
      The issue with SMS delivery via a subset of Short Codes is now resolved, however, we continue to experience SMS delivery delays via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 11, 2024 - 20:44 PDT
      Investigating
      We are observing recovery in SMS delivery via a subset of Short Codes, however, we are still experiencing SMS delivery delay via Twilio Toll-Free Numbers to Dish network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 11, 2024 - 18:23 PDT
      Monitoring
      We are observing recovery in SMS delivery delay to Dish Network in the US over a subset of Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 11, 2024 - 17:32 PDT
      Update
      We continue to experience SMS delivery delay to Dish Network in the US over a subset of Toll-Free Numbers. We have identified that a subset of Short Codes started to be impacted by this situation. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 11, 2024 - 09:55 PDT
      Update
      We continue to experience SMS delivery delay to Dish Network over a subset of Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 10, 2024 - 10:10 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network via Twilio Toll-Free Numbers and a Subset Of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 09, 2024 - 22:20 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 09, 2024 - 00:17 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 08, 2024 - 22:22 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 07, 2024 - 22:23 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 06, 2024 - 22:30 PDT
      Update
      We are experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
      Posted Sep 05, 2024 - 22:30 PDT
      Update
      We are experiencing SMS delivery delay to Dish Network in US via Twilio Toll-Free Numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available
      Posted Sep 05, 2024 - 21:38 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 05, 2024 - 16:12 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Posted Sep 04, 2024 - 23:27 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Sep 04, 2024 - 15:27 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 04, 2024 - 11:10 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 04, 2024 - 07:17 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 04, 2024 - 03:21 PDT
      Update
      We are still experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 04, 2024 - 01:26 PDT
      Investigating
      We are experiencing SMS delivery delay to Dish Network in US via subset of Longcode. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Sep 04, 2024 - 00:31 PDT
      This incident affects: CARRIER NETWORK (SMS Toll-Free, North America).