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Twilio Services
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        Programmable Chat Console User Detail Retrieval Failures

        Incident Report for Twilio

        Resolved

        The 404 issues when navigating to user details for Chat Service Users has been fixed. The cause of this issue has been resolved and we anticipate no further trouble.
        Posted Nov 13, 2019 - 17:07 PST

        Monitoring

        A fix has been implemented and we are currently monitoring to confirm resolution.
        Posted Nov 13, 2019 - 16:47 PST

        Update

        We are continuing to investigate the issue with our engineers
        Posted Nov 13, 2019 - 16:11 PST

        Investigating

        Currently, the Twilio Console is issuing 404s when retrieving some user details for Chat Service Users. Recommended work around is to use the twilio-cli or one of the Server-Side SDKs until the issue is resolved.
        Posted Nov 13, 2019 - 14:13 PST
        This incident affected: DEVELOPER TOOLS (Console).
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