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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Programmable Chat Console User Detail Retrieval Failures
      Incident Report for Twilio
      Resolved
      The 404 issues when navigating to user details for Chat Service Users has been fixed. The cause of this issue has been resolved and we anticipate no further trouble.
      Posted Nov 13, 2019 - 17:07 PST
      Monitoring
      A fix has been implemented and we are currently monitoring to confirm resolution.
      Posted Nov 13, 2019 - 16:47 PST
      Update
      We are continuing to investigate the issue with our engineers
      Posted Nov 13, 2019 - 16:11 PST
      Investigating
      Currently, the Twilio Console is issuing 404s when retrieving some user details for Chat Service Users. Recommended work around is to use the twilio-cli or one of the Server-Side SDKs until the issue is resolved.
      Posted Nov 13, 2019 - 14:13 PST
      This incident affected: DEVELOPER TOOLS (Console).
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