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      SMS Non-Delivery to Mexico Over Twilio Local Mexico Long Codes
      Incident Report for Twilio
      Resolved
      Twilio was informed by our carrier partner that the SMS delivery failures for messages to Mexico over Twilio Local Mexico long codes is caused by a regulatory change in the region. SMS delivery from long codes in Mexico is only guaranteed to the AT&T network. Delivery to other networks is not supported at this time. As the impact is limited to a small subset of customers, we'll be marking the incident as closed on the Twilio Status Page and will update affected customers via email with full details of the issue.
      Posted Jun 25, 2021 - 11:50 PDT
      Update
      We continue to investigate the issue causing SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Jun 25, 2021 - 07:28 PDT
      Update
      We continue to investigate the issue causing SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Jun 24, 2021 - 07:29 PDT
      Update
      We continue to investigate the issue causing SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Jun 23, 2021 - 07:33 PDT
      Update
      We continue to investigate the issue causing SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Jun 22, 2021 - 07:35 PDT
      Update
      We continue to investigate the issue causing SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Jun 21, 2021 - 07:40 PDT
      Update
      We continue to investigate the issue causing SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Jun 20, 2021 - 07:45 PDT
      Update
      We continue to investigate the issue causing SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
      Posted Jun 19, 2021 - 07:57 PDT
      Update
      We continue to investigate the issue causing SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Posted Jun 18, 2021 - 15:38 PDT
      Update
      We continue to observe SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Jun 18, 2021 - 07:38 PDT
      Update
      We continue to observe SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Jun 18, 2021 - 03:40 PDT
      Update
      We continue to experience SMS delivery delays when sending messages to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Jun 18, 2021 - 01:40 PDT
      Investigating
      We are experiencing delivery failures sending to Mexico over Twilio Local Mexico Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
      Posted Jun 18, 2021 - 00:40 PDT
      This incident affected: CARRIER NETWORK (SMS, Latin America).
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