TaskRouter Workers Are Stuck With Reservations

Incident Report for Twilio

Resolved

Workers in TaskRouter are no longer stuck with reservations in a pending state and TaskRouter is operating normally at this time. The incident has been resolved.

Posted Jun 16, 2021 - 10:00 PDT

Monitoring

Workers in TaskRouter are no longer stuck with reservations in a pending state. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2021 - 08:19 PDT

Identified

We are addressing the issue where a subset of Workers in TaskRouter are stuck with reservations in a pending state. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 16, 2021 - 07:29 PDT

Investigating

We are investigating an issue where some Workers in TaskRouter are stuck with reservations. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 16, 2021 - 06:30 PDT

This incident affected: TaskRouter.