Elevated 5XX HTTP Errors for Media Retrieval via the Media API

Incident Report for Twilio

Resolved

We experienced elevated 5XX count for media retrieval for 4 minutes between 2:38 AM and 2:42 AM Pacific Time on 11/03/2023. A subset of customers who attempted to fetch media from the /Messages/.../Media API received 5XX HTTP responses. The issue has now been resolved.

Posted Nov 03, 2023 - 15:42 PDT