MMS Delivery Reports Delays on Multiple Networks in the US

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to multiple US Networks on Twilio Short Codes. This incident has been resolved.

Posted Mar 25, 2022 - 06:52 PDT

Update

We are observing recovery in receiving MMS delivery reports from multiple networks in the US on a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 25, 2022 - 06:22 PDT

Monitoring

Posted Mar 25, 2022 - 04:24 PDT

Update

We continue to experience delays in receiving MMS delivery reports when sending to the US multiple networks on a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Mar 24, 2022 - 23:45 PDT

Update

We continue to experience delays in receiving MMS delivery reports when sending to the US multiple networks on a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 24, 2022 - 15:50 PDT

Update

We are experiencing delays in receiving MMS delivery reports when sending to the US multiple networks on a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 24, 2022 - 11:57 PDT

Update

We are experiencing delays in receiving MMS delivery reports when sending to the US multiple networks on a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 24, 2022 - 09:57 PDT

Investigating

We are experiencing delays in receiving MMS delivery reports when sending to the US multiple networks on a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 24, 2022 - 08:57 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).