MMS Delivery Delays When Sending to the US From a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays. This incident has been resolved.

Posted Oct 01, 2020 - 21:33 PDT

Update

We are still experiencing MMS delivery delays from a subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 01, 2020 - 21:23 PDT

Update

We are experiencing MMS delivery delays from a subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hour or as soon as more information becomes available.

Posted Oct 01, 2020 - 17:27 PDT

Update

We are experiencing MMS delivery delays from a subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Oct 01, 2020 - 14:59 PDT

Update

We are experiencing MMS delivery delays from a subset of US short codes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 01, 2020 - 13:50 PDT

Update

Our monitoring systems have detected a potential issue with MMS delivery delays when sending to the US from a subset of Twilio short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 01, 2020 - 13:45 PDT

Investigating

Posted Oct 01, 2020 - 13:29 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).