Messaging Callback Services Timeouts Causing Debug Events to Time Out or Fail

Incident Report for Twilio

Resolved

Messaging callback services were degraded for about 5 minutes between 10:11am - 10:16am PT on 05/12/2022. During this period, the spike in debug events caused additional debug events sent could timeout or fail. The issue has now been resolved.

Posted May 12, 2022 - 11:34 PDT

Investigating

Our monitoring systems have detected a potential issue with Messaging Callback-Service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 12, 2022 - 11:17 PDT

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).