Intelligent Alerts Currently Unavailable

Incident Report for Twilio

Resolved

Intelligent Alerts unavailable for some customers has been resolved and is operating normally at this time.

Posted May 18, 2026 - 07:52 PDT

Monitoring

Intelligent Alerts Currently Unavailable is now operating normally. Alerts were unavailable during the impact window but were replayed. Impact Window: 6:05 AM PT - 6:40 AM PT. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 18, 2026 - 07:22 PDT

Investigating

We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide an update in 1 hour or as soon as more information becomes available.

Posted May 18, 2026 - 07:08 PDT

This incident affected: PROGRAMMABLE MESSAGING (Intelligent Alerts).