Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Zipwhip Gateway
      Issues related to Zipwhip's Services
        Scheduled maintenance
        System Metrics

        SMS Delivery Failures To A Subset of Portugal Twilio Phone Numbers

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery Failures to a subset of Portugal Twilio phone numbers. This incident has been resolved.
        Posted Aug 19, 2025 - 11:06 PDT

        Monitoring

        We are observing successful SMS delivery to a subset of Portugal Twilio phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 19, 2025 - 09:18 PDT

        Investigating

        We continue experiencing SMS delivery failures to a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 19, 2025 - 08:21 PDT

        Monitoring

        We are observing successful SMS delivery to a subset of Portugal Twilio phone numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 19, 2025 - 06:21 PDT

        Update

        We continue experiencing SMS delivery failures to a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 19, 2025 - 02:34 PDT

        Update

        We continue experiencing SMS delivery failures to a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 19, 2025 - 00:44 PDT

        Investigating

        We are experiencing SMS delivery failures to a subset of Portugal Twilio phone numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 18, 2025 - 23:45 PDT
        This incident affected: CARRIER NETWORK (SMS, Europe).