SMS Delivery Delays to both Nextel and Vivo in Brazil

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 07, 2020 - 19:04 PDT

Monitoring

We are seeing recovery on SMS delivery delays for both Vivo and Nextel to Brazil. We will continue to monitor this situation and will provide an update as soon as more information becomes available.

Posted Apr 07, 2020 - 17:53 PDT

Update

We are seeing recovery on SMS delivery delays for Vivo to Brazil. SMS delivery to Nextel in Brazil is still delayed. We will continue to monitor this situation and will provide an update as soon as more information becomes available.

Posted Apr 07, 2020 - 16:49 PDT

Identified

We are experiencing SMS delivery delays when sending messages to both Nextel and Vivo in Brazil due to carrier capacity issues in the region. Our engineers will continue to work with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Apr 07, 2020 - 14:42 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to both Nextel and Vivo in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide an update as soon as we have additional information.

Posted Apr 07, 2020 - 13:39 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).