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        Call Quality Issue To and From a Subset of Twilio Phone Numbers in Taiwan

        Incident Report for Twilio

        Resolved

        The call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan has been resolved and the service is operating normally at this time.
        Posted Jan 06, 2026 - 13:43 PST

        Monitoring

        We have started seeing recovery for call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 06, 2026 - 10:24 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 06, 2026 - 07:51 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 05, 2026 - 07:24 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 04, 2026 - 07:24 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 03, 2026 - 07:24 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 02, 2026 - 07:25 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 01, 2026 - 07:25 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 31, 2025 - 07:26 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Dec 30, 2025 - 07:26 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Dec 29, 2025 - 15:28 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Dec 29, 2025 - 07:30 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Dec 29, 2025 - 03:33 PST

        Update

        We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Dec 29, 2025 - 01:32 PST

        Investigating

        Our monitoring systems have detected a potential issue for Call Quality To and From a Subset of Twilio Phone Number in Taiwan. Our Engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Dec 29, 2025 - 00:32 PST
        This incident affected: CARRIER NETWORK (Voice, APAC).