Call Quality Issue To and From a Subset of Twilio Phone Numbers in Taiwan

Incident Report for Twilio

Update

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Dec 30, 2025 - 07:26 PST

Update

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 29, 2025 - 15:28 PST

Update

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 29, 2025 - 07:30 PST

Update

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 29, 2025 - 03:33 PST

Update

We continue to investigate call quality issues to and from a subset of Twilio's Phone Numbers in Taiwan. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 29, 2025 - 01:32 PST

Investigating

Our monitoring systems have detected a potential issue for Call Quality To and From a Subset of Twilio Phone Number in Taiwan. Our Engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 29, 2025 - 00:32 PST

This incident affects: CARRIER NETWORK (Voice, APAC).