Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Connectivity Lost on Super SIM Devices
Incident
Report for Twilio
Resolved
The issue with Super SIM connectivity has been resolved and services are operating normally at this time.
Monitoring
We have observed that the recent impact was limited to devices connected over AT&T. Currently, we are still monitoring the situation as a very low number of devices may still experience connectivity issues. Our engineering team is actively identifying affected devices and working to restore their connectivity. They are working alongside the affected network provider to resolve the issue as quickly as possible. We will provide another update in 2 hours or sooner as soon as we have more information available.
Update
Beginning at 06:40AM UTC, we observed active data sessions on Super SIM being dropped. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: INTERNET OF THINGS (Super SIM).