Connectivity Lost on Super SIM Devices

Incident Report for Twilio

Resolved

The issue with Super SIM connectivity has been resolved and services are operating normally at this time.

Posted May 25, 2023 - 03:01 PDT

Monitoring

We have observed that the recent impact was limited to devices connected over AT&T. Currently, we are still monitoring the situation as a very low number of devices may still experience connectivity issues. Our engineering team is actively identifying affected devices and working to restore their connectivity. They are working alongside the affected network provider to resolve the issue as quickly as possible. We will provide another update in 2 hours or sooner as soon as we have more information available.

Posted May 25, 2023 - 01:09 PDT

Update

Beginning at 06:40AM UTC, we observed active data sessions on Super SIM being dropped. Our engineering team is actively working with the affected network provider to resolve the issue. We will provide another update in 1 hour or sooner once more information becomes available.

Posted May 25, 2023 - 00:07 PDT

Investigating

Our monitoring systems have detected a potential issue with Super SIM. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 24, 2023 - 23:51 PDT