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Some Super SIM customers experiencing connectivity issues
Incident
Report for Twilio
Resolved
The connectivity issues have been resolved and Super SIMs are operating normally at this time.
Update
We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
We have experienced a drop in Super SIM connectivity at 00:10 am PT of about 15% with one of our partners. We are seeing recovery since 02:15 am PT. We are continuing to monitor for service stability. We will provide another update in 1 hour or sooner once more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Super SIMs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: INTERNET OF THINGS (Super SIM).
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We provide redundant connections to hundreds of global carriers in our Super Network.
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We detect and resolve over 97% of carrier disruptions before they impact customers.
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