Some Super SIM customers experiencing connectivity issues

Incident Report for Twilio

Resolved

The connectivity issues have been resolved and Super SIMs are operating normally at this time.

Posted Sep 26, 2020 - 04:12 PDT

Update

We are continuing to monitor for service stability. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 26, 2020 - 03:57 PDT

Monitoring

We have experienced a drop in Super SIM connectivity at 00:10 am PT of about 15% with one of our partners. We are seeing recovery since 02:15 am PT. We are continuing to monitor for service stability. We will provide another update in 1 hour or sooner once more information becomes available.

Posted Sep 26, 2020 - 03:18 PDT

Investigating

Our monitoring systems have detected a potential issue with Super SIMs. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 26, 2020 - 03:02 PDT